FAQs

How do I track my HealthyBazar order?
Go to Profile>My Orders in your HealthyBazar account to track your package. If you are a guest (unregistered) user, then you can track your order from the Courier Partner's page, using the tracking ID shared to you on your email. As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healthyBazar.com. Online tracking usually goes live within 24-48 business hours post shipping. For any further queries kindly drop a note via HB Support Chat Query (Right corner on home page) on our website.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
Why do I need to register to HealthyBazar account?
Registering to HealthyBazar is the most easiest and convenient way to manage/edit your personal information with us. Using ''My Account", you can Manage your orders (View order status, Record of previous orders, Track Order, Return/Exchange, or Cancel Orders), Manage Appointments, Manage Health Concerns (to have personalized recommendations), Newsletter Subscription & Update your personal information and preferences.
How do I know my order has been confirmed?
Once your order is placed and confirmed, you will see pop-up notification on the bottom right corner of the web page. Also, you will receive an email confirmation on your email address, displaying a unique Order ID, shipping address with the estimated date of delivery. In addition, your order details will also appear on your "My Account">"My Orders'', confirming your order details.
How do I check the current status of my orders?
You can review the status of your orders and other related information under ''My Orders'' section in the Profile section. Click the Profile icon on the top right corner of home page, then click on the 'My Orders' link on the left panel to view the status of the orders you have placed with us. To view the status of a specific order, click on the View option on the particular order.
Can I change the order already placed?
You may Cancel your order within 24 hours of placing it or until the order is shipped. If you need to make any changes to the quantity or product, kindly raise a Return/Exchange request. Or you may also reach to Team HB @ +919119008008 or drop a note via Chat Query box on bottom right corner of the home page or drop an email to support@healthybazar.com
How can I cancel my order?
To cancel your order, Click Profile>My Orders>Cancel Order>Select Reason for Cancellation>Confirm Order Changes>Yes.
What Are The Different Modes Of Payment?
You can use any one of the following payment methods: Credit card (Visa/ Master/American Express/Maestro), Debit card (All major bank debit cards) Wallets (PayTM, Mobikwik, Freecharge, PayZapp, PayUMoney, Ola Money, SBI Buddy, Vodafone mPesa) Netbanking (All Major Banks) Cash on Delivery (Available for selected products and pincodes)
Are there any hidden charges while making payment?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.
How long does it take to dispatch and delivery an order?
We try to serve you the best and dispatch the order in the allotted time. It depends on where you are and the delivery option selected. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated. Items which are available at our hub gets dispatched on the same or the next day of order placement. Items which the are sent by the sellers to our hub gets dispatched in 2-3 working days of order placement.
Does HealthyBazar ship outside India?
Currently, we are serving within India only. We are working hard and would plan on starting with International delivery service very soon.
Is there any HealthyBazar retail physical store?
Yes, we have physical retail store in Hapur, Ghaziabad and we operate all our orders from there.
Under what conditions can I return an item purchased on HealthyBazar?
Request for Return or Exchange can be placed using Profile>My Orders. Only those products which are Damaged or Expired are eligible for Return/Exchange. You need to upload or share a pic of the Damaged/Expired products for raising the Return/Exchange request. Your request will be analysed by Team HB and will subject to Approval/Rejection by Team HB. Once approved, the Return/Exchange will be processed.
Under what conditions Return/Exchange request will not be accepted?
If the product delivered is under its expiry date and if the product is delivered without any damage, then the Return/Exchange request may not be accepted. However, for any other special case, where the return/exchange is applicable, the team HB will analyse the request and revert back with the approval/rejection of the request based on our policy.
What is the process to Return/Exchange any product?
You can raise a Return/Exchange request under Profile>My Orders>View Detail>Return/Exchange. For our return/exchange policy kindly visit http://18.191.218.39:4200/return-policy